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Welcome to Weobley & Staunton on Wye Surgeries


Infection Control Annual Statement - May 2019

IPC Annual Statement - May 2019


NHS APP

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more if you have requested access to your information. If you currently do not have access to your records, please ask a member of the Reception Team who will be able to provide you with all the information you require to register.

If you already use Patient Access Online you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'


Social Media Patient Policy

There are many social media platforms that are widely used by both staff and patients; these include Facebook, Twitter, Instagram, YouTube and LinkedIn. At Weobley & Staunton on Wye Surgeries we have a Facebook page which provides a range of useful information for our patient population.

The Practice has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us achieve this by adhering to the Code of Conduct outlined in the policy below.

Social Media Patient Policy


National Data Opt-Out Programme

In line with the General Data Protection Regulations (GDPR) that came into force in May 2018, a new opt out scheme where you can choose whether your confidential patient information is used for research and planning was also launched. Patients who had previously indicated they wished to opt out from this purpose only would have been contacted by NHS Digital to ask you to re-set your preferences. For those patients who wish to register with the opt out programme for research and planning purposes only, you will need to visit the web page below. Unfortunately this particular code cannot be initiated by the Practice.


To find out more visit: nhs.uk/your-nhs-data-matters

or you can review the leaflet National Data Opt-Out Patient Leaflet


Are you Living with Cancer?

Free Local support available for anyone affected by cancer. See Living with Cancer Leaflet for more details.


New Information Governance Legislation - General Data Protection Regulations (GDPR)

The General Data Protection Regulation (GDPR) is a new data privacy law that will be introduced in the UK in May 2018 requiring all organisations to identify changes that need to be made to achieve GDPR compliance in their personal data processing activities. The regulation will put you in control of your personal data, allowing you to choose how (and whether) Practices can use your data. The new regulation will still apply to organisations once the UK leaves the EU in 2019.

As a result, we've published a new privacy notice to make it easier for you to find out how the NHS uses and protects your information. The only website this Privacy Notice applies to is the Surgery's website. If you use a link to any other website from the Surgery's website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.

Further information is available below:

 

Weobley & Staunton on Wye Surgeries Practice Privacy Notice 6.0  (Updated 07.06.19)

Privacy Information Leaflet

Childrens Privacy Information Leaflet

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. You can do this by completing our Friends & Family Test by clicking on the Questionnaire box at the bottom of this page. Every survey returned will be extremely useful to see how we are performing now and what would be required to improve our patient services.


Accessible Information Standards

All organisations that provide NHS or adult social care must following the Accessible Information Standards (AIS) in full from 31st July 2016.

The AIS aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

The standards tells organisations how to make information accessible to the following people:

  • Patients
  • Service users
  • Their carers and parents

This includes making sure that people get information in different formats if they need it, such as:

  • Large print
  • Braille
  • Easy read
  • Via email

The AIS also tells organisations how to support people's communication needs. As part of the AIS organisations must:

  • Ask people if they have information or communication needs and find out how to meet their needs
  • Record those needs in a set way
  • Highlight a person's file so it is clear that they have information or communication needs, and clearly explain how those needs should be met
  • Share information about a person's needs with other NHS and adult social care providers, when they have permission or consent to do so
  • Make sure that people get information in an accessible way and communication support if they need it

We will always do our best to try and provide this information as soon as possible but in some cases this may not be an instant service and further enquiries may need to be made.

Additional information can be found by following the links below:

Accessible Information Patient Leaflet

Access Information Guidance - NHS England

 

Patient Online Access

If you wish you can already use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and have access to your summary information (allergies and immunisation history). 

 

Further information on what you can expect to see and what will not be included is available by visiting the link Patient Access Online.

 

 

Missed Appointments

There seems to be an increasing trend of patients not attending their booked appointments. Every appointment that is not attended means that another patient has to wait longer to be seen. Monthly numbers of patients who Did Not Attend (DNAs) are on display in the practice waiting area. We do appreciate that there are times when you cannot attend your appointment but we do ask that you please cancel these to allow others to utilize your appointment. The Practice will be looking at ways to reduce the number of DNAs in the near future.

For the period June to December 2015 we had 802 appointments wasted with patients not attending. For the doctors alone this equates to nearly 26 complete sessions! Over the coming months we will be reviewing our DNA Policy and the forms of actions we must take, on an individual basis, to try and reduce this number.

There are increasing pressures upon clinical staff to reduced waiting times for appointments and to increase patient access to clinicians. Patients who do not provide notice of cancellation add to these pressures by reserving appointments that are then wasted.

The current Did Not Attend (DNA) Policy can be reviewed here


Missed appointments keep everyone waiting. Please keep it or cancel it. Don't forget it!!




Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment. All patients registered with the Practice have an allocated GP to look after their care. Patients do not have to see this GP, they are welcome to see whichever GP they prefer. If you wish to know who your allocated GP is, please ask a member of staff.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

We have suitable facilities at both surgeries to accommodate patients and visitors who use a wheelchair. Both surgeries have parking and all facilities are accessible on the ground floor. Should you require help a member of staff will be pleased to assist you.

Feedback to the Practice

We always welcome constructive feedback from our patients as we continually strive to provide a better service for all. We would be most grateful if you would complete the questionnaire by clicking the link below.

Sign Up for our Newsletter

You can do this by clicking on the link below. You will then receive the latest Newsletter via email each quarter. You can access the latest Newsletter by clicking the link on the Patient Participation Group page or by clicking on the link below.

Newsletter - December 2016

CQC Report Received

(Site updated 12/06/2019)
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