Welcome to Weobley & Staunton on Wye Surgeries
Extension to our Text Messaging Service
Over the next couple of weeks we are introducing an extension to our text message reminder service. We already remind you of your appointment dates but we will be using text alerts to you know much more, including:
when your medications are available for you to pick up
when your fit note, medical report, letter is ready to pick up
when your results have come back to the Practice, have been seen by the clinician, and they are normal
when you need to come in for review of your long term condition
when you need to come in for a medication review
when you need to come back and discuss a non-urgent hospital letter or additional treatment with a clinician
when you are due to come in for a vaccination or immunisation
Patients have reported the following benefits of using the service including
Convenience, avoiding the need to wait for a phone call to answer a simple question
Immediacy, receiving correspondence immediately rather than waiting for a letter
Safety, allowing prompting of overdue investigations when issuing repeat prescriptions
Patient experience, for example, letting a patient know that their prescription is ready to collect
Improved access and avoiding inappropriate appointments
Please ensure your mobile number is correct on your records by discussing this with a member of the Reception Team so that you will be able to take advantage of this service. If you do not wish to take advantage of this service then please let the Reception Team know and we can set the system to reflect your decision not to accept text messages.
Military Veterans Covenant
GP Practices are supporting the initiative to become 'Veteran Friendly'. As per the Armed Forces Covenant, all veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces (service related). However, this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need. Since the initiative started we have asked all our new patients whether they have ever been in the forces on our registration form, however those patients that have been registered at the Practice for some time may not be aware of this. If you have ever been a serving member of the Armed Forces do please let the Reception Team know and they will ensure your records are annotated with this information.
Further information is available within the Practice's Military Veterans Treatment Priority Policy
Tracy Price is our Social Prescriber.
The social prescribing link worker role has emerged over the past few years and has mainly been pioneered by voluntary sector organisations, working in partnership with GP practices and other referral agencies. Link workers are employed in non-clinical roles. They are recruited for their listening skills, empathy and ability to support people.
Social prescribing link workers help to reduce health inequalities by supporting people to unpick complex issues affecting their wellbeing. They enable people to have more control over their lives, develop skills and give their time to others, through involvement in community groups. Link workers visit people in their homes, where needed.
Social prescribing particularly works for a wide range of people, including people:
- with one or more long-term conditions
- who need support with their mental health
- who are lonely or isolated
- who have complex social needs which affect their wellbeing
If you feel that Tracy may well be able to help you, please discuss this with your GP or a member of our Practice Team. Further information is available here
Herefordshire One Record
Sharing records to improve patient care in Herefordshire
Herefordshire patients will soon benefit from an improved digital sharing system called Herefordshire One Record.
This will enable sharing of patient records between GPs and other health care professionals in the county to ensure patients get the best possible treatment when needed.
Patient information is often only available within a single organisation. Herefordshire One Record will allow health care professionals in multiple organisations in Herefordshire to view patient records.
The following organisations will soon have access to the electronic systems to share information:
- Herefordshire GP Practices
- Wye Valley NHS Trust
- St Michael’s Hospice
- Taurus Healthcare (for extended and out-of-hours GP services)
In addition, 2gether NHS Foundation Trust will also have access to view the records shared by the above organisations. (Note: 2gether will have access to view the records shared by the above organisations but will not be sharing any records through Herefordshire One Record).
Herefordshire One Record will enable staff of these organisations to access up-to-date records that are held by the other organisations.
It means that medical staff involved in patient care (whether they are a GP, Practice Nurse, District Nurse or a Consultant at the hospital) can make more informed choices about the care and medical treatment needed by a patient. It also means that patients won’t need to explain their medical history or conditions each time they see a different health care professional.
Through this new digital system the quality of patient care will be improved through not only the better coordination but reducing the time spent updating health records on different systems by clinical teams and having to request information from other health care providers.
It will assist with patient information being available in the right place at the right time and aims to help reduce admissions and readmissions and decrease duplicate testing. It will help our healthcare services in Herefordshire working in the most efficient ways possible.
Herefordshire One Record roll-out will start Mid-September 2019.
Further information is available from the Herefordshire CCG website here
Thinking of Travelling at the Last Minute?
Hoping to book a fantastic deal on the internet or to get a bargain at the travel agents? That would be great, but please remember we rarely have last minute appointments. You should attend the surgery at least 6-8 weeks before departure. Sometimes you will require a course of vaccinations and sometimes these may have to be ordered in for you.
Why not even come to discuss your intended travel plans when you book you annual leave?
Further information is available here Travel Vaccinations
We know that living with dementia can sometimes be a hard and lonely experience. Admiral nurses work together with families to provide the one to one support, expert guidance and practical solutions they need to live more positively with dementia each and every day.
Please talk to your GP about this new initiative.
Admiral Nurse Information
Are you Fit and Ready for your Surgery?
Herefordshire Clinical Commissioning Group (HCCG) recognises that lifestyle factors have a significant impact on the health of our population and place an increasing burden on our health economy. This trend is set to continue unless we make some changes to our lifestyle choices and in our approach to healthcare delivery. We recognise that we all have a part to play in making our communities healthier and we must work closely with the patients we serve and our highly skilled health workers who provide the support services to achieve this end. We set out to inspire you to get involved and share responsibility by taking the positive steps to ensure that you are fit for surgery and our investing in your lifelong health. Our aim is to support you to reduce your individual risk of complications before, during and after surgery and have the best possible outcome of care and enjoy an improved healthier lifestyle. By optimising your health, you may be able to influence the immediate outcome of surgery and impact on the level of benefit that you get from the procedure.
Further information is available below:
Optimising your Health Guidance
Are you Fit and Ready for Surgery Leaflet?
Helping Patients to Manage their own Online Referral
More referrals are being made electronically with the NHS e-Referral Service (e-RS). Using e-RS means practices have the chance to save time by helping patients manage their referral online.
The e-RS Manage Your Referral website is easy for patients to use. It allows you to book, check, change and cancel your appointments online without help from the practice.
Patients can take control and book their own appointment on a convenient date and time and at their preferred hospital or clinic if there is a choice. This means no more worried patients contacting the practice to find out what is happening with their appointment. Further information is available by clicking on the link below:
Manage Your Referral Online Leaflet
Infection Control Annual Statement - May 2019
IPC Annual Statement - May 2019
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more if you have requested access to your information. If you currently do not have access to your records, please ask a member of the Reception Team who will be able to provide you with all the information you require to register.
If you already use Patient Access Online you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
Social Media Patient Policy
There are many social media platforms that are widely used by both staff and patients; these include Facebook, Twitter, Instagram, YouTube and LinkedIn. At Weobley & Staunton on Wye Surgeries we have a Facebook page which provides a range of useful information for our patient population.
The Practice has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us achieve this by adhering to the Code of Conduct outlined in the policy below.
Social Media Patient Policy
National Data Opt-Out Programme
In line with the General Data Protection Regulations (GDPR) that came into force in May 2018, a new opt out scheme where you can choose whether your confidential patient information is used for research and planning was also launched. Patients who had previously indicated they wished to opt out from this purpose only would have been contacted by NHS Digital to ask you to re-set your preferences. For those patients who wish to register with the opt out programme for research and planning purposes only, you will need to visit the web page below. Unfortunately this particular code cannot be initiated by the Practice.
To find out more visit: nhs.uk/your-nhs-data-matters
or you can review the leaflet National Data Opt-Out Patient Leaflet
Are you Living with Cancer?
Free Local support available for anyone affected by cancer. See Living with Cancer Leaflet for more details.
New Information Governance Legislation - General Data Protection Regulations (GDPR)
The General Data Protection Regulation (GDPR) is a new data privacy law that will be introduced in the UK in May 2018 requiring all organisations to identify changes that need to be made to achieve GDPR compliance in their personal data processing activities. The regulation will put you in control of your personal data, allowing you to choose how (and whether) Practices can use your data. The new regulation will still apply to organisations once the UK leaves the EU in 2019.
As a result, we've published a new privacy notice to make it easier for you to find out how the NHS uses and protects your information. The only website this Privacy Notice applies to is the Surgery's website. If you use a link to any other website from the Surgery's website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.
Further information is available below:
Weobley & Staunton on Wye Surgeries Privacy Notice v8.00 (Updated 24.09.19)
Privacy Information Leaflet
Childrens Privacy Information Leaflet
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. You can do this by completing our Friends & Family Test by clicking on the Questionnaire box at the bottom of this page. Every survey returned will be extremely useful to see how we are performing now and what would be required to improve our patient services.
Accessible Information Standards
All organisations that provide NHS or adult social care must following the Accessible Information Standards (AIS) in full from 31st July 2016.
The AIS aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
The standards tells organisations how to make information accessible to the following people:
- Service users
- Their carers and parents
This includes making sure that people get information in different formats if they need it, such as:
- Large print
- Easy read
- Via email
The AIS also tells organisations how to support people's communication needs. As part of the AIS organisations must:
- Ask people if they have information or communication needs and find out how to meet their needs
- Record those needs in a set way
- Highlight a person's file so it is clear that they have information or communication needs, and clearly explain how those needs should be met
- Share information about a person's needs with other NHS and adult social care providers, when they have permission or consent to do so
- Make sure that people get information in an accessible way and communication support if they need it
We will always do our best to try and provide this information as soon as possible but in some cases this may not be an instant service and further enquiries may need to be made.
Additional information can be found by following the links below:
Accessible Information Patient Leaflet
Access Information Guidance - NHS England
Patient Online Access
If you wish you can already use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and have access to your summary information (allergies and immunisation history).
Further information on what you can expect to see and what will not be included is available by visiting the link Patient Access Online.
There seems to be an increasing trend of patients not attending their booked appointments. Every appointment that is not attended means that another patient has to wait longer to be seen. Monthly numbers of patients who Did Not Attend (DNAs) are on display in the practice waiting area. We do appreciate that there are times when you cannot attend your appointment but we do ask that you please cancel these to allow others to utilize your appointment. The Practice will be looking at ways to reduce the number of DNAs in the near future.
For the period June to December 2015 we had 802 appointments wasted with patients not attending. For the doctors alone this equates to nearly 26 complete sessions! Over the coming months we will be reviewing our DNA Policy and the forms of actions we must take, on an individual basis, to try and reduce this number.
There are increasing pressures upon clinical staff to reduced waiting times for appointments and to increase patient access to clinicians. Patients who do not provide notice of cancellation add to these pressures by reserving appointments that are then wasted.
The current Did Not Attend (DNA) Policy can be reviewed here
Missed appointments keep everyone waiting. Please keep it or cancel it. Don't forget it!!
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment. All patients registered with the Practice have an allocated GP to look after their care. Patients do not have to see this GP, they are welcome to see whichever GP they prefer. If you wish to know who your allocated GP is, please ask a member of staff.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
We have suitable facilities at both surgeries to accommodate patients and visitors who use a wheelchair. Both surgeries have parking and all facilities are accessible on the ground floor. Should you require help a member of staff will be pleased to assist you.
Feedback to the Practice
We always welcome constructive feedback from our patients as we continually strive to provide a better service for all. We would be most grateful if you would complete the questionnaire by clicking the link below.
Sign Up for our Newsletter
You can do this by clicking on the link below. You will then receive the latest Newsletter via email each quarter. You can access the latest Newsletter by clicking the link on the Patient Participation Group page or by clicking on the link below.
Newsletter - December 2016
CQC Report Received
(Site updated 30/09/2019)