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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe Practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. The Practice Privacy Notice is given below. However, the only website this Privacy notice applies to is the Surgery's website. If you use a link to any other website from the Surgery's website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.

General Data Protection Regulations Policy

Information Governance Policy

Weobley & Staunton on Wye Surgeries Privacy Notice Version 2.0 July 2018

Privacy Information Leaflet

Childrens Privacy Information Leaflet

Confidentiality Code of Practice

Confidentiality Policy for Patients Under the Age of 18

 

Please be aware that our staff cannot and will not release information regarding a relative or friend's care and/or medication unless written permission has been given by the patient via a data sharing agreement. Patients can, if they so wish, indicate the type of information they are happy to be released and to whom on the form which is then transferred to their medical record. Please ask for a form from our Reception Team or download this below and return it to the Practice at your earliest convenience.

Health Information Sharing Form

 

NHS Constitution

The NHS is founded on a common set of principles and values that bind together the communities and people it serves – patients and public – and the staff who work for it. This Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively. All NHS bodies and private and third sector providers supplying NHS services are required by law to take account of this Constitution in their decisions and actions. The Constitution will be renewed every 10 years, with the involvement of the public, patients and staff.

NHS Constitution Policy

 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Freedom of Information Act Policy

 

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Patient Subject Access to Medical Records Policy

Application for Access to Medical Records Form

Explanation Letter to Patients regarding Accessing their Medical Record

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a formal complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints Policy

Complaint Form

Patient Complaint Leaflet

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Unacceptable Behaviour, Violence & Aggression Policy



 

NHS England Publication of GP Net Earnings 2017/18

All GP Practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working for six months or more in Weobley & Staunton on Wye Surgeries in the last financial year was £47872 before Tax and National Insurance. This is for 2 full time, 3 part time and 1 locum GPs.

 



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