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Text Message Alerts  & Voice Messaging Alerts for Appointments & Recalls - UPDATE


Memory Jog (MJog) patient text messaging is a service that we have been using for a few months and feedback from many of our patients is that you love it. MJog will automatically send a text message to all patients who have a mobile phone number recorded with us to remind them of their upcoming appointment at the surgery. It is simple and quick for patients to reply to if they wish to cancel their appointment saving time and ensuring the appointment slot is immediately available for another patient. We also use MJog to invite patients to flu, shingles, diabetes and asthma clinics and to let patients know when repeat prescriptions are ready for collection. Unfortunately, only approximately 50% of our patients have a mobile phone number listed on their records so there are still 50% of our patients that are missing out on a fantastic bit of technology and a great time saving tool. Please ensure we have your up to date mobile phone number on your records to take advantage of this service and help us keep in contact with you.


 


For patients who do not have a mobile phone, MJog is also able to send voice messages to landlines and we have started to use this service to invite patients to clinics. To prevent other household members picking up a message intended for you via your landline you may be asked to enter a PIN number before you can listen to the message. The PIN has to be something patients can remember whilst on the phone and so is set to their year of birth. All voice messages start with the words “This is a message from Weobley Surgery” so please do not be concerned if you receive one of these.


 


There is a major drive under the ‘Five Year Forward View’ set by the Government to ensure that we use all types of communication including technological methods available to us to ensure communication to our patients is timely and effective. Using voice messages in conjunction with text messages, we can now reach all patients that have given us a contact number, mobile or landline, quickly and efficiently. We hope you are as excited about the MJog text and voice messaging system as we are and we welcome any feedback to help us deliver a more efficient and patient-friendly service.

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