Patients on long-term medication can order a repeat prescription in the following ways:
The Partners and Staff at the Practice have been looking at ways in which we can enhance the service that we provide to patients that use the services of our dispensaries. The workload has also been steadily increasing whereupon the 48 hour turnaround times for repeat prescriptions are struggling to be met.
With this in mind, when collecting your medications you will be asked to order for the following month and will be given the date that your medications will be ready for collection from the Dispensary of your choice.
This will allow you to rest assured that your medications have been ordered within plenty of time, saving last minute requests for medications, reduce the need to wait for items that may be on order and allow the staff to manage the dispensing process more efficiently.
You can also be notified of your medications being available for collection be receiving a text message to your mobile or house phone as part of the free service.
Should you have any queries or concerns please contact a member of the Dispensing Team who will be more than happy to help.
Please be aware that it is sometimes necessary to order medication in especially for you. Whilst we will make every effort to meet the expected turnaround time of 48 hours, on occasions this will not be possible. You are therefore respectfully requested to give as much notice as possible for your repeat prescriptions especially during extremely busy periods, eg. Bank Holidays, Christmas breaks.
Weobley - Monday to Friday 08:30 – 13:00
Monday, Thursday and Friday 15:00 – 18:00
Staunton - Monday, Wednesday, Thursday and Friday 08:30 – 13:00
Tuesday and Wednesday 15:00 – 18:00
NB. The dispensaries open 15 minutes later than reception in the afternoon.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Prescriptions requested after 11:30 on Friday, will not be ready for collection until after 11:30 on Tuesday.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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