Welcome to Weobley & Staunton-On-Wye Surgeries
Covid-19 Vaccination Update
9th March 2021
This week we are currently completing vaccinations for our patients aged 65 and above and 16-64 years old with underlying health conditions.
Once we have vaccinated this group we will then move on and start to contact those patients in younger age groups as per the National guidelines.
We are working very hard to vaccinate as quickly as possible, but we are dependent on the supply of the vaccine. However, having only started vaccinating on 16th December we have already managed to give the first vaccination to 35% or more of our population.
We will continue to call patients in for their vaccinations and ask that at this time you DO NOT contact us unless you are in one of the age groups that qualify and have not yet had your first vaccination and want to be vaccinated, in which case please do get in touch.
Our phone lines are extremely busy and for this reason our preferred method of contact would be by email email@example.com. However, if you do not have access to email please feel free to telephone the Surgery.
When you become eligible for the vaccine, we will contact you to arrange an appointment.
Thankyou for your continued support
Covid Vaccination Update:
We are understandably getting an awful lot of phone calls about the Covid vaccination and would be grateful if patients could read the following before phoning the Practice as at times our phone lines have been blocked with the number of calls coming in. We are also having to send Doctors, nurses, reception and Admin staff to run the clinic in Leominster so at times we have fewer staff available to both answer the phones and carry out clinical and non-clinical work. Please be patient with us whilst we work to get the local population vaccinated.
We have started to deliver the Covid vaccination as part of the North and West Herefordshire Primary Care network (Group of GP surgeries). This will be done differently to our usual Flu vaccinations and will be delivered from a single Leominster hub as the vaccine cannot be easily transported and stored. The vaccine will be sent to us in batches of up to 975 doses to be shared across 6 Practices. We have recently helped deliver the vaccinations to selected groups of patients based on the national target groups. We are getting supplies of new vaccines regularly and will continue to move through the groups in order.
One of the problems we have is that we get very little notice of the arrival of the vaccines and once it arrives the Pfizer vaccine has to be used within 3.5 days or it goes off. This was a fast moving and challenging process to get everything set up and ready. Sometimes we have had only a few days' notice or even less. We will continue to call patients for their vaccination and may use letters, telephone or even text.
The booking of appointments for these clinics is done on a central booking service and not on our GP surgery system. When we have selected you we will contact you and the way we contact you could differ, we will either send you a website address by text or letter, however, you may also be contacted by a team not based at the surgery by telephone to book in. If you are not able to book yourself in via the website link and don’t have family or friends do this on your behalf, you may contact the surgery and we will do it for you but please note we do not get any priority in the booking and the only appointments available are those that you can see on-line. It is also worth noting that the number of phone calls we had during the early weeks blocked our phone lines, so if you can get someone to book in for you please do so. If you still have a letter from last time but weren’t able to get vaccinated please hang on to it and keep an eye out on the website, we gave you for new appointments coming on-line regularly. Please only use this website if you have been told to do so by us as the vaccine must be given in order of priority and after selecting who is safe to receive it.
The vaccine we originally used was the Pfizer vaccine which as we have mentioned above is not easily transportable and cannot be taken to an individual’s home. We are also now getting supplied with the Astra Zeneca vaccine which has allowed us to vaccinate a few truly housebound patients at home. We would though ask that you make every effort to get to Leominster when called as this will be quicker than waiting for a housebound service and in the time it takes a doctor or nurse to do 5 patients at home they can vaccinate 45 patients in the clinic in Leominster.
One on-going difficulty we have is in the ability to rapidly contact patients to inform them of the clinics as we will only get a few days’ notice each time and with the best will in the world an individual member of staff can only phone up and book about 10-15 patients an hour. Also, with the postal system we are at the behest of this service and will sometimes struggle to get letters out in time. We are though able to send you text messages as soon as we know that a batch of vaccines is available via your mobile phone and even include in it a link to the booking website. We would be very grateful if you could consent to this service by sending us an e-mail to Weobley.Reception@nhs.net with your mobile number.
We are aware that sadly there are some scams trying to trick people around the vaccination program. Whilst we may contact you by phone, text or letter to invite you to book an appointment we will never ask you for any payment or bank details or details of your mother's maiden name. If you receive such a notification, please do not respond and treat it as fraudulent.
To deliver this program of vaccines we will need to send both clinical and admin staff to Leominster to deliver the vaccinations and also have to spend time on the call and recall process at the surgery. We hope you understand that this has to be a priority for us. Whilst we will do everything we can to maintain as full a service to you from the surgery we hope you can see this is going to put a strain on our service and understand that some less urgent work will have to slip whilst we carry out this important task. However, if we can be part of delivering an effective vaccination process life should hopefully return to more normality for all of us.
If there are retired colleagues out there who are under 75 and would like help with the vaccination program, please use the link below or contact Taurus healthcare.
Covid Vaccinator Support
For more information about the Covid vaccination please see the Government website:
Coronavirus (COVID-19) vaccine - NHS (www.nhs.uk)
Updated 17th February 2021
St.Michael's Hospice - Mindfulness for Health Course.
Online Consultations are Here!
We have set up instant health advice from the Online Consult page that can be accessed by this webpage and the Patient Access app. Online Consult allows patients to easily seek 24/7 support or access self-help advice, either for themselves or for those in their care and may even save you a face to face appointment. You have access to 200 videos and over 75 forms that have been written, recorded and approved by a team of GPs with over 20 years' experience and Patient.info's clinical director Dr. Sarah Jarvis.
You will now be able to contact the Practice via this service to request a GP letter, request a sick note or ask a general query. Please be aware that all Online Consult forms submitted to the Practice will be dealt with within 2 full working days (ie. not counting weekends or public holidays) and WILL NOT be monitored over weekends and bank holidays and are for NON URGENT queries only. For emergencies and urgent help please dial 999.
Hereford Times - GP of the Year Awards 2020
In the Spring we were nominated for the "Hereford GP of the Year Award".
It is with much Jubilation that we can announce that Thanks to the nominations from our wonderful patients that we went on to win the Award.
The Staff at both Weobley & Staunton Surgeries would like to express their Thank you for your kind words and nominations and of course your continued support.
Information for Patients about Blood Pressure readings
It is clear that we are going to have to work differently for some time to come because of the Coronavirus. If you are receiving treatment for hypertension (high blood pressure) or have cardiovascular disease (stroke, TIA, angina or heart attack) or have diabetes or kidney disease it is important that we regularly monitor your blood pressure. Sadly it seems unlikely that we will be able to do these face to face checks in the surgery any time soon. We also cannot lend out our blood pressure machines. With this in mind we would like to suggest that you consider buying a blood pressure machine if at all possible. These are available from high street pharmacies or online for about £20-£30.
We would then like you to send us an average reading once every 6 months. If your average blood pressure is raised we would like you to book a telephone appointment to discuss it with us.
Unless you have been told otherwise your target over an average of 10 or more readings would be:
Hypertension or Cardiovascular Disease aged 79 or below = 140/90
Hypertension or Cardiovascular Disease aged 80 or over = 150/90
Diabetes or kidney disease = 140/80
Please feel free to download and use the blood pressure recording template Here
Blandford Fly Bites Advice
Blandford fly bites are common during May and June. They often occur on the legs and are very painful. They can produce a severe, localised reaction (a reaction that is confined to the area of the bite) with symptoms such as:
A high temperature of 38 degrees (100.4F) or over
The Blandford fly i s a 2-3 mm bloodsucking black fly. Although it is named after the Blandford area it is also found in other areas including Norwich, Oxfordshire and Herefordshire as the larvae live in the mud on the banks of slow flowing rivers and streams.
The bugs tend to fly at less than half a metre from the ground - so most people are bitten on the legs. NHS Herefordshire recommends people should cover up and use insect repellent when out and about particularly near affected rivers and streams.
Treatment for Blandford Fly Bites - clean the bite wound with water and dry gently. Creams bough over the chemist counter can soothe the pain of a bite, as can an antihistamine tablet. Even though it may be itchy, try to avoid scratching the bite because you may damage the skin and allow bacteria to get in.
Redness and irritation are common and should settle within a few days with these measures. Secondary infection is less common. If you notice red lines appearing on the skin, redness and swelling which keeps spreading outwards and enlarged lymph nodes (swelling) in your armpit or groin, seek medical advice.
Update on Covid & Non-Steroidal Anti-Inflammatory Drugs including Ibuprofen - 15.04.20
Further to previous concerns, The Commission on Human Medicines? Expert Working Group on coronavirus (COVID-19) has concluded that there is currently insufficient evidence to establish a link between use of ibuprofen, or other non-steroidal anti-inflammatory drugs (NSAIDs), and contracting or worsening of COVID-19 and therefore you should continue to take your medications as directed should you have symptoms of the Covid virus.
Addendum to our Practice Privacy Notice - 06.04.20
In light of the unprecedented challenges that the NHS and the Practice faces due to the worldwide COVID 19 pandemic, there is a greater need for public bodies to require additional collection and sharing of personal data to protect against serious threats to public health. In order to look after your healthcare needs in the most efficient way, we may therefore need to share your personal information. Our Covid 19 Privacy Notice provides more information here
Coronavirus & Pregnancy - Guidelines from the Royal College of Obstetricians & Gynaecologists 23.03.20
The Royal College of Obstetricians & Gynaecologists have released comprehensive guidance on Coronavirus and pregnancy.
Update Your Details with the Practice
We have recently made some updates to our new patient registration form and we would therefore wish to provide a medium for patients who are already registered at our Practice to update any relevant details with the Reception Team.
You can download the form from here and drop it back into the Reception Team at either Practice
you can ask at Reception for a form to complete and return
Updated Private Fees from January 2020
The NHS provides most health care free of charge. However, there are a number of other services for which fees can be charged. These are mainly for services not covered by the NHS such as medical reports for insurance companies.
Doctors are involved in a whole range of non-medical work, largely on the basis that they occupy a position of trust within the community, and are in a position to verify the accuracy of information. If a GP signs a certificate or completes a report, it is a professional duty that s(he) checks the accuracy of such information. This may involve examining the patient and/or their entire medical record. From 1st January 2020 our fees for any work that is private and not part of an NHS contract can be found here .
Missed Appointments Keep Everyone Waiting
From 1st November 2018 to 1st November 2019 the number of appointments lost to patients who did not attend their appointments at the practice are:
- Doctor Appointments - 306
- Nurse & HCA Appointments - 300
- Midwife Appointments - 12
- Physiotherapist Appointments - 15
- Mental Health Appointments - 16
- Other Appointments - 21
This equates to approximately £20,780.00 of NHS monies wasted.
Keep it or Cancel it. Don't forget it!!
Please let us know if you cannot make your appointment as this can then be offered to another patient.
Sepsis is a life-threatening condition and needs emergency treatment, usually in hospital. The symptoms of sepsis may be vague and not specific so seek medical advice immediately if you have concerns. Currently around 250,000 people a year develop sepsis in the UK and of these about 46,000 die. You should always seek help if you, or anyone you're with, develop the symptoms. The Practice will be providing a copy of the Sepsis Leaflet below with all acute prescriptions of antibiotics to provide awareness, information and advice to patients and their carers and families on what to look out for.
Sepsis Information and Advice for Patients
Sign Up for our Newsletter
You can do this by clicking on the link below. You will then receive the latest Newsletter via email each quarter. You can access the latest Newsletter by clicking the link on the Patient Participation Group page or by clicking on the link below.
Newsletter - December 2019
Extension to our Text Messaging Service
Over the next couple of weeks we are introducing an extension to our text message reminder service. We already remind you of your appointment dates but we will be using text alerts to you know much more, including:
- when your medications are available for you to pick up
- when your fit note, medical report, letter is ready to pick up
- when your results have come back to the Practice, have been seen by the clinician, and they are normal
- when you need to come in for review of your long term condition
- when you need to come in for a medication review
- when you need to come back and discuss a non-urgent hospital letter or additional treatment with a clinician
- when you are due to come in for a vaccination or immunisation
Patients have reported the following benefits of using the service including:
- Convenience, avoiding the need to wait for a phone call to answer a simple question
- Immediacy, receiving correspondence immediately rather than waiting for a letter
- Safety, allowing prompting of overdue investigations when issuing repeat prescriptions
- Patient experience, for example, letting a patient know that their prescription is ready to collect
- Improved access and avoiding inappropriate appointment
Please ensure your mobile number is correct on your records by discussing this with a member of the Reception Team so that you will be able to take advantage of this service. If you do not wish to take advantage of this service then please let the Reception Team know and we can set the system to reflect your decision not to accept text messages.
Text Messaging Policy
Military Veterans Covenant
GP Practices are supporting the initiative to become 'Veteran Friendly'. As per the Armed Forces Covenant, all veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces (service related). However, this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need. Since the initiative started we have asked all our new patients whether they have ever been in the forces on our registration form, however those patients that have been registered at the Practice for some time may not be aware of this. If you have ever been a serving member of the Armed Forces do please let the Reception Team know and they will ensure your records are annotated with this information.
Further information is available within the Practice's Military Veterans Treatment Priority Policy
Casey Ord is our Social Prescriber.
The social prescribing link worker role has emerged over the past few years and has mainly been pioneered by voluntary sector organisations, working in partnership with GP practices and other referral agencies. Link workers are employed in non-clinical roles. They are recruited for their listening skills, empathy and ability to support people.
Social prescribing link workers help to reduce health inequalities by supporting people to unpick complex issues affecting their wellbeing. They enable people to have more control over their lives, develop skills and give their time to others, through involvement in community groups. Link workers visit people in their homes, where needed.
Social prescribing particularly works for a wide range of people, including people:
- with one or more long-term conditions
- who need support with their mental health
- who are lonely or isolated
- who have complex social needs which affect their wellbeing
If you feel that Casey may well be able to help you, please discuss this with your GP or a member of our Practice Team. Further information is available here
Herefordshire One Record
Sharing records to improve patient care in Herefordshire
Herefordshire patients will soon benefit from an improved digital sharing system called Herefordshire One Record.
This will enable sharing of patient records between GPs and other health care professionals in the county to ensure patients get the best possible treatment when needed.
Patient information is often only available within a single organisation. Herefordshire One Record will allow health care professionals in multiple organisations in Herefordshire to view patient records.
The following organisations will soon have access to the electronic systems to share information:
- Herefordshire GP Practices
- Wye Valley NHS Trust
- St Michael’s Hospice
- Taurus Healthcare (for extended and out-of-hours GP services)
In addition, 2gether NHS Foundation Trust will also have access to view the records shared by the above organisations. (Note: 2gether will have access to view the records shared by the above organisations but will not be sharing any records through Herefordshire One Record).
Herefordshire One Record will enable staff of these organisations to access up-to-date records that are held by the other organisations.
It means that medical staff involved in patient care (whether they are a GP, Practice Nurse, District Nurse or a Consultant at the hospital) can make more informed choices about the care and medical treatment needed by a patient. It also means that patients won’t need to explain their medical history or conditions each time they see a different health care professional.
Through this new digital system the quality of patient care will be improved through not only the better coordination but reducing the time spent updating health records on different systems by clinical teams and having to request information from other health care providers.
It will assist with patient information being available in the right place at the right time and aims to help reduce admissions and readmissions and decrease duplicate testing. It will help our healthcare services in Herefordshire working in the most efficient ways possible.
Hereford One Record roll-out will start Mid-September 2019.
Further information is available from the Herefordshire CCG website here
We know that living with dementia can sometimes be a hard and lonely experience. Admiral nurses work together with families to provide the one to one support, expert guidance and practical solutions they need to live more positively with dementia each and every day.
Please talk to your GP about this new initiative.
Admiral Nurse Information
Are you Fit and Ready for your Surgery?
Herefordshire Clinical Commissioning Group (HCCG) recognises that lifestyle factors have a significant impact on the health of our population and place an increasing burden on our health economy. This trend is set to continue unless we make some changes to our lifestyle choices and in our approach to healthcare delivery. We recognise that we all have a part to play in making our communities healthier and we must work closely with the patients we serve and our highly skilled health workers who provide the support services to achieve this end. We set out to inspire you to get involved and share responsibility by taking the positive steps to ensure that you are fit for surgery and our investing in your lifelong health. Our aim is to support you to reduce your individual risk of complications before, during and after surgery and have the best possible outcome of care and enjoy an improved healthier lifestyle. By optimising your health, you may be able to influence the immediate outcome of surgery and impact on the level of benefit that you get from the procedure.
Further information is available below:
Helping Patients to Manage their own Online Referral
More referrals are being made electronically with the NHS e-Referral Service (e-RS). Using e-RS means practices have the chance to save time by helping patients manage their referral online.
The e-RS Manage Your Referral website is easy for patients to use. It allows you to book, check, change and cancel your appointments online without help from the practice.
Patients can take control and book their own appointment on a convenient date and time and at their preferred hospital or clinic if there is a choice. This means no more worried patients contacting the practice to find out what is happening with their appointment. Further information is available by clicking on the link below:
Manage Your Referral Online Leaflet
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more if you have requested access to your information. If you currently do not have access to your records, please ask a member of the Reception Team who will be able to provide you with all the information you require to register.
If you already use Patient Access Online you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
Social Media Patient Policy
There are many social media platforms that are widely used by both staff and patients; these include Facebook, Twitter, Instagram, YouTube and LinkedIn. At Weobley & Staunton on Wye Surgeries we have a Facebook page which provides a range of useful information for our patient population.
The Practice has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us achieve this by adhering to the Code of Conduct outlined in the policy below.
Social Media Patient Policy
National Data Opt-Out Programme
In line with the General Data Protection Regulations (GDPR) that came into force in May 2018, a new opt out scheme where you can choose whether your confidential patient information is used for research and planning was also launched. Patients who had previously indicated they wished to opt out from this purpose only would have been contacted by NHS Digital to ask you to re-set your preferences. For those patients who wish to register with the opt out programme for research and planning purposes only, you will need to visit the web page below. Unfortunately this particular code cannot be initiated by the Practice.
To find out more visit: nhs.uk/your-nhs-data-matters
or you can review the leaflet National Data Opt-Out Patient Leaflet
Are you Living with Cancer?
Free Local support available for anyone affected by cancer. See Living with Cancer Leaflet for more details.
New Information Governance Legislation - General Data Protection Regulations (GDPR)
The General Data Protection Regulation (GDPR) is a new data privacy law that will be introduced in the UK in May 2018 requiring all organisations to identify changes that need to be made to achieve GDPR compliance in their personal data processing activities. The regulation will put you in control of your personal data, allowing you to choose how (and whether) Practices can use your data. The new regulation will still apply to organisations once the UK leaves the EU in 2019.
As a result, we've published a new privacy notice to make it easier for you to find out how the NHS uses and protects your information. The only website this Privacy Notice applies to is the Surgery's website. If you use a link to any other website from the Surgery's website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.
Further information is available below:
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. You can do this by completing our Friends & Family Test by clicking on the Questionnaire box at the bottom of this page. Every survey returned will be extremely useful to see how we are performing now and what would be required to improve our patient services.
Accessible Information Standards
All organisations that provide NHS or adult social care must following the Accessible Information Standards (AIS) in full from 31st July 2016.
The AIS aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
The standards tells organisations how to make information accessible to the following people:
- Service users
- Their carers and parents
This includes making sure that people get information in different formats if they need it, such as:
- Large print
- Easy read
- Via email
The AIS also tells organisations how to support people's communication needs. As part of the AIS organisations must:
- Ask people if they have information or communication needs and find out how to meet their needs
- Record those needs in a set way
- Highlight a person's file so it is clear that they have information or communication needs, and clearly explain how those needs should be met
- Share information about a person's needs with other NHS and adult social care providers, when they have permission or consent to do so
- Make sure that people get information in an accessible way and communication support if they need it
We will always do our best to try and provide this information as soon as possible but in some cases this may not be an instant service and further enquiries may need to be made.
Additional information can be found by following the links below:
Patient Online Access
If you wish you can already use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and have access to your summary information (allergies and immunisation history). You can now also access your coded medical records.
Further information on what you can expect to see and what will not be included is available by visiting the link Patient Access Online.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
We have suitable facilities at both surgeries to accommodate patients and visitors who use a wheelchair. Both surgeries have parking and all facilities are accessible on the ground floor. Should you require help a member of staff will be pleased to assist you.
Feedback to the Practice
We always welcome constructive feedback from our patients as we continually strive to provide a better service for all. We would be most grateful if you would complete the questionnaire by clicking the link below.
(Site updated 06/04/2021)