Prescribing of over the counter medicines is changing
Please see link below for full information
Prescribing of over the Counter Medicines is changing
Express Medication Collection Service
***** This Service is for Staunton On Wye Surgery only *****
Due to the increased demands of Patients needing to access the Surgery to collect medications, Staunton On Wye Surgery will now be open from 1.45pm on Tuesday afternoons from 12th July 2022.
This service is for the collection of medications only.
Reception will not be open until the usual time of 2.45pm for the booking of appointments or queries.
Patients on long-term medication can order a repeat prescription in the following ways:
- Online: the most efficient way for us to receive repeat prescription requests is via our website. This can be accessed from the link at the top of this page following the completion of a simple registration.
- By post: please return the white slip that came with your last prescription.
- In person: please post your green slip that came with your last prescription through our letter box. If the surgery is open, post it in the post box in the entrance hall of the surgery.
- By phone: Weobley 01544 318177, Staunton-on-Wye 01981 500603. The dispensary phones are answered between 09.30 and 11:30 Monday to Friday (except for Staunton-on-Wye which is closed on Tuesdays).
Automatic Repeat Dispensing Service
The Partners and Staff at the Practice have been looking at ways in which we can enhance the service that we provide to patients that use the services of our dispensaries. The workload has also been steadily increasing whereupon the 48 hour turnaround times for repeat prescriptions are struggling to be met.
With this in mind, when collecting your medications you will be asked to order for the following month and will be given the date that your medications will be ready for collection from the Dispensary of your choice.
This will allow you to rest assured that your medications have been ordered within plenty of time, saving last minute requests for medications, reduce the need to wait for items that may be on order and allow the staff to manage the dispensing process more efficiently.
You can also be notified of your medications being available for collection be receiving a text message to your mobile or house phone as part of the free service.
Should you have any queries or concerns please contact a member of the Dispensing Team who will be more than happy to help.
Please be aware that it is sometimes necessary to order medication in especially for you. Whilst we will make every effort to meet the expected turnaround time of 48 hours, on occasions this will not be possible. You are therefore respectfully requested to give as much notice as possible for your repeat prescriptions especially during extremely busy periods, eg. Bank Holidays, Christmas breaks.
Dispensary Opening Times
Weobley - Monday to Friday 08:30 – 13:00
Monday, Thursday and Friday 15:00 – 18:00
Staunton - Monday, Wednesday, Thursday and Friday 08:30 – 13:00
Tuesday and Wednesday 15:00 – 18:00
NB. The dispensaries open 15 minutes later than reception in the afternoon.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow 72 hours (3 full) working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Prescriptions requested after 11:30 on Friday, will not be ready for collection until after 11:30 on Tuesday.