Welcome to Weobley & Staunton on Wye Surgeries
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. You can do this by completing our Friends & Family Test by clicking on the Questionnaire box at the bottom of this page. Every survey returned will be extremely useful to see how we are performing now and what would be required to improve our patient services.
PATIENT SURVEY 2017 - RESULTS
Thank you to all our patients who took the time to assist us and complete a Patient Survey during the month of September. The results can be viewed by clicking on the link below:
Patient Survey - September 2017
Points of action will be discussed at the next PPG meeting.
Automatic Repeat Dispensing Service
The Partners and Staff at the Practice have been looking at ways in which we can enhance the service that we provide to patients that use the services of our dispensaries. The workload has also been steadily increasing whereupon the 48 hour turnaround times for repeat prescriptions are struggling to be met.
With this in mind, when collecting your medications you will be asked to order for the following month and will be given the date that your medications will be ready for collection from the Dispensary of your choice.
This will allow you to rest assured that your medications have been ordered within plenty of time, saving last minute requests for medications, reduce the need to wait for items that may be on order and allow the staff to manage the dispensing process more efficiently.
You can also be notified of your medications being available for collection be receiving a text message to your mobile or house phone as part of the free service.
Should you have any queries or concerns please contact a member of the Dispensing Team who will be more than happy to help.
Additional information and guidance has been released regarding the provision of Sharps Disposal across Herefordshire practices including the local arrangements concerning patients being able to return filled sharps boxes to surgeries. Further information is available Sharps Disposal - Patient Information
Consultation Process regarding 7 Day Services in Herefordshire
The proposed changes are in relation to primary care delivery in Hereford City only. Although this forms part of a wider strategy to Herefordshire, the proposed changes do not affect the scope of what may subsequently be considered in other parts of the county.
For more information please click 7 Day Services Consultation Document and Letter to GP Practices
To review the survey documentation please click: http://www.herefordshireccg.nhs.uk/get-involved-seven-day-services
Have your say on Local Healthcare in the Near Future
Herefordshire Clinical Commissioning Group (CCG) are looking for your comments on the Sustainability and Transformation Plan for Herefordshire & Worcestershire. There is only a few weeks allowed for comments and it is important that our patients review this plan and provide comments to the CCG. GPs and their practice staff will be co-ordinating their own response to the current suggestions. For more information please click here
Text Message Alerts & Voice Messaging Alerts for Appointments & Recalls - UPDATE
Memory Jog (MJog) patient text messaging is a service that we have been using for a few months and feedback from many of our patients is that you love it. MJog will automatically send a text message to all patients who have a mobile phone number recorded with us to remind them of their upcoming appointment at the surgery. It is simple and quick for patients to reply to if they wish to cancel their appointment saving time and ensuring the appointment slot is immediately available for another patient. We also use MJog to invite patients to flu, shingles, diabetes and asthma clinics and to let patients know when repeat prescriptions are ready for collection. Unfortunately, only approximately 50% of our patients have a mobile phone number listed on their records so there are still 50% of our patients that are missing out on a fantastic bit of technology and a great time saving tool. Please ensure we have your up to date mobile phone number on your records to take advantage of this service and help us keep in contact with you.
For patients who do not have a mobile phone, MJog is also able to send voice messages to landlines and we have started to use this service to invite patients to clinics. To prevent other household members picking up a message intended for you via your landline you may be asked to enter a PIN number before you can listen to the message. The PIN has to be something patients can remember whilst on the phone and so is set to their year of birth. All voice messages start with the words “This is a message from Weobley Surgery” so please do not be concerned if you receive one of these.
There is a major drive under the ‘Five Year Forward View’ set by the Government to ensure that we use all types of communication including technological methods available to us to ensure communication to our patients is timely and effective. Using voice messages in conjunction with text messages, we can now reach all patients that have given us a contact number, mobile or landline, quickly and efficiently. We hope you are as excited about the MJog text and voice messaging system as we are and we welcome any feedback to help us deliver a more efficient and patient-friendly service.
Accessible Information Standards
All organisations that provide NHS or adult social care must following the Accessible Information Standards (AIS) in full from 31st July 2016.
The AIS aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
The standards tells organisations how to make information accessible to the following people:
- Service users
- Their carers and parents
This includes making sure that people get information in different formats if they need it, such as:
- Large print
- Easy read
- Via email
The AIS also tells organisations how to support people's communication needs. As part of the AIS organisations must:
- Ask people if they have information or communication needs and find out how to meet their needs
- Record those needs in a set way
- Highlight a person's file so it is clear that they have information or communication needs, and clearly explain how those needs should be met
- Share information about a person's needs with other NHS and adult social care providers, when they have permission or consent to do so
- Make sure that people get information in an accessible way and communication support if they need it
We will always do our best to try and provide this information as soon as possible but in some cases this may not be an instant service and further enquiries may need to be made.
Additional information can be found by following the links below:
Accessible Information Patient Leaflet
Access Information Guidance - NHS England
Patient Online Access
If you wish you can already use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and have access to your summary information (allergies and immunisation history).
Further information on what you can expect to see and what will not be included is available by visiting the link Patient Access Online.
New Extended Hours Available
Extended Appointments are now available at three Herefordshire hubs - South Wye Medical Centre (formerly Walk In Centre by Asda) in Hereford, The Marches Surgery in Leominster and Pendeen Surgery in Ross on Wye. Appointments are available to see a Nurse or GP between 6 pm and 8 pm Weekdays and 8 am to 12 noon Saturdays, Sundays and Bank Holidays. You can been seen here for a routine check-up or more urgent care. For routine appointments in advance you can book via our own Practice Reception Team. For more urgent appointments, please contact the 111 service and ask for Taurus Healthcare and they will find you an appointment quickly.
There seems to be an increasing trend of patients not attending their booked appointments. Every appointment that is not attended means that another patient has to wait longer to be seen. Monthly numbers of patients who Did Not Attend (DNAs) are on display in the practice waiting area. We do appreciate that there are times when you cannot attend your appointment but we do ask that you please cancel these to allow others to utilize your appointment. The Practice will be looking at ways to reduce the number of DNAs in the near future.
For the period June to December 2015 we had 802 appointments wasted with patients not attending. For the doctors alone this equates to nearly 26 complete sessions! Over the coming months we will be reviewing our DNA Policy and the forms of actions we must take, on an individual basis, to try and reduce this number.
There are increasing pressures upon clinical staff to reduced waiting times for appointments and to increase patient access to clinicians. Patients who do not provide notice of cancellation add to these pressures by reserving appointments that are then wasted.
The current Did Not Attend (DNA) Policy can be reviewed here
Missed appointments keep everyone waiting. Please keep it or cancel it. Don't forget it!!
Last Month Missed Appointments
|May 2017||June 2017 |
|Nurses & HCAs||22||18||22||16||21||30||33||37|
|48|| 65|| 56|| 71|
December 2017 - The cost to the NHS of patients who did not attend for their appointment this month is approximately £2213.29
Annual missed Appointments 1st April - 31st March 2016
|Nurses & HCAs||233|
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment. All patients registered with the Practice have an allocated GP to look after their care. Patients do not have to see this GP, they are welcome to see whichever GP they prefer. If you wish to know who your allocated GP is, please ask a member of staff.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
We have suitable facilities at both surgeries to accommodate patients and visitors who use a wheelchair. Both surgeries have parking and all facilities are accessible on the ground floor. Should you require help a member of staff will be pleased to assist you.
Feedback to the Practice
We always welcome constructive feedback from our patients as we continually strive to provide a better service for all. We would be most grateful if you would complete the questionnaire by clicking the link below.
Sign Up for our Newsletter
You can do this by clicking on the link below. You will then receive the latest Newsletter via email each quarter. You can access the latest Newsletter by clicking the link on the Patient Participation Group page or by clicking on the link below.
Newsletter - December 2016
CQC Report Received
(Site updated 12/01/2018)