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Welcome to Weobley & Staunton on Wye Surgeries

 ***IMPORTANT INFORMATION***

Please be aware that the surgery will be closed from 1 pm on Thursday 4th February for staff training. The Dispensary will also be closed and you will be unable to collect prescriptions. If you require URGENT medical attention during this afternoon please call  01544 318472. There will be an evening surgery at 5 pm for EMERGENCIES ONLY by appointment.

As part of the new extension at Weobley, there will be an interruption to the power supply for the whole day on Thursday 11th February. This means that there will be no clinics held at Weobley on that day but extra sessions will be held at Staunton both in the morning and afternoon. However these sessions will be reserved for URGENT appointments only as we will have only limited access to patient notes held on our computer system.

All calls from Weobley will be automatically diverted to Staunton on this day and we would therefore ask you to bear this in mind - the phones will be very busy and if you are calling to make routine appointments or enquiries it may be better to call another day. You may access routine medical care by attending the Walk In Centre at ASDA in Hereford or by dialling NHS111 during this time.

We do apologise for this inconvenience but would be grateful for your understanding, support and patience during this time.

 

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. You can do this by completing our Friends & Family Test by clicking on the Questionnaire box at the bottom of this page. Every survey returned will be extremely useful to see how we are performing now and what would be required to improve our patient services. 

 

Text Message Alerts for Appointments & Recalls

The Practice is looking at ways to reduce the number of missed appointments at both sites by utilising text message alerts for a one month trial period to your mobile and/or home phone reminding you of your appointment a day before you are due at the Practice. If this is successful we will continue with the service and extend this to recalls for long term condition appointments, immunisation and specialist clinics.

Please ensure that you register your mobile telephone number with the Practice if you wish to take advantage of this service. If you do not wish to partake in the service please register your dissent with a member of the Reception Team.

 

New Extended Hours Available

Extended Appointments are now available at three Herefordshire hubs - Wargrave House in Hereford, The Marches Surgery in Leominster and Pendeen Surgery in Ross on Wye. Appointments are available to see a Nurse or GP between 6 pm and 8 pm Weekdays and 8 am to 8 pm Saturday and Sundays. You can been seen here for a routine check-up or more urgent care. For routine appointments in advance you can book via our own Practice Reception Team. For more urgent appointments, please contact the 111 service and ask for Taurus Healthcare and they will find you an appointment quickly.


Missed Appointments

There seems to be an increasing trend of patients not attending their booked appointments. Every appointment that is not attended means that another patient has to wait longer to be seen. Monthly numbers of patients who Did Not Attend (DNAs) are on display in the practice waiting area. We do appreciate that there are times when you cannot attend your appointment but we do ask that you please cancel these to allow others to utilize your appointment. The Practice will be looking at ways to reduce the number of DNAs in the near future.

For the period June to December 2015 we had 802 appointments wasted with patients not attending. For the doctors alone this equates to nearly 26 complete sessions! Over the coming months we will be reviewing our DNA Policy and the forms of actions we must take, on an individual basis, to try and reduce this number.

There are increasing pressures upon clinical staff to reduced waiting times for appointments and to increase patient access to clinicians. Patients who do not provide notice of cancellation add to these pressures by reserving appointments that are then wasted.

The current Did Not Attend (DNA) Policy can be reviewed here

 

Missed appointments keep everyone waiting. Please keep it or cancel it. Don't forget it!!

 

Recent missed appointments for December

Doctors36
Nurses & HCAs40
Midwife5
Physiotherapist

7

Mental Health0
Total88

 

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment. All patients registered with the Practice have an allocated GP to look after their care. Patients do not have to see this GP, they are welcome to see whichever GP they prefer. If you wish to know who your allocated GP is, please ask a member of staff.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

We have suitable facilities at both surgeries to accommodate patients and visitors who use a wheelchair. Both surgeries have parking and all facilities are accessible on the ground floor. Should you require help a member of staff will be pleased to assist you.

Feedback to the Practice

We always welcome constructive feedback from our patients as we continually strive to provide a better service for all. We would be most grateful if you would complete the questionnaire by clicking the link below.

Sign Up for our Newsletter

You can do this by clicking on the link below. You will then receive the latest Newsletter via email each quarter. You can access the latest Newsletter by clicking the link on the Patient Participation Group page or by clicking on the link below.

Newsletter January 2016

CQC Report Received

(Site updated 02/02/2016)
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