Welcome to Weobley & Staunton on Wye Surgeries
Friday 16th September 2016 12.38 pm *** Please be aware that we are experiencing intermittent connection problems with our telephone lines at Staunton on Wye and you are advised to contact the Weobley site until BT has resolved this issue.***
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. You can do this by completing our Friends & Family Test by clicking on the Questionnaire box at the bottom of this page. Every survey returned will be extremely useful to see how we are performing now and what would be required to improve our patient services.
Welcome Dr. Holly Vaughan
We are very pleased to welcome Dr. Holly Vaughan back to the Practice as a part-time doctor. Some of you will remember Holly working with us at the practice while she was undertaking her GP training. She will be working at both Weobley and Staunton on Wye Surgeries regularly on a permanent basis.
Accessible Information Standards
All organisations that provide NHS or adult social care must following the Accessible Information Standards (AIS) in full from 31st July 2016.
The AIS aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
The standards tells organisations how to make information accessible to the following people:
- Service users
- Their carers and parents
This includes making sure that people get information in different formats if they need it, such as:
- Large print
- Easy read
- Via email
The AIS also tells organisations how to support people's communication needs. As part of the AIS organisations must:
- Ask people if they have information or communication needs and find out how to meet their needs
- Record those needs in a set way
- Highlight a person's file so it is clear that they have information or communication needs, and clearly explain how those needs should be met
- Share information about a person's needs with other NHS and adult social care providers, when they have permission or consent to do so
- Make sure that people get information in an accessible way and communication support if they need it
We will always do our best to try and provide this information as soon as possible but in some cases this may not be an instant service and further enquiries may need to be made.
Additional information can be found by following the links below:
Accessible Information Patient Leaflet
Access Information Guidance - NHS England
Patient Online Access
If you wish you can already use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and have access to your summary information (allergies and immunisation history).
Further information on what you can expect to see and what will not be included is available by visiting the link Patient Access Online.
Text Message Alerts for Appointments & Recalls
The Practice is looking at ways to reduce the number of missed appointments at both sites by utilising text message alerts for a one month trial period to your mobile and/or home phone reminding you of your appointment a day before you are due at the Practice.
Please ensure that you register your mobile telephone number with the Practice if you wish to take advantage of this service. If you do not wish to partake in the service please register your dissent with a member of the Reception Team.
Following on from the success of our text message alerts scheme we will shortly be rolling out the next step of the programme, this includes recalls for long term condition appointments, immunisation (including flu vaccinations), specialist clinics, reminders to collection medication and the provision of message alerts to home telephone numbers.
Constructive feedback is most welcome during this time.
New Extended Hours Available
Extended Appointments are now available at three Herefordshire hubs - Wargrave House in Hereford, The Marches Surgery in Leominster and Pendeen Surgery in Ross on Wye. Appointments are available to see a Nurse or GP between 6 pm and 8 pm Weekdays and 8 am to 12 noon Saturdays, Sundays and Bank Holidays. You can been seen here for a routine check-up or more urgent care. For routine appointments in advance you can book via our own Practice Reception Team. For more urgent appointments, please contact the 111 service and ask for Taurus Healthcare and they will find you an appointment quickly.
There seems to be an increasing trend of patients not attending their booked appointments. Every appointment that is not attended means that another patient has to wait longer to be seen. Monthly numbers of patients who Did Not Attend (DNAs) are on display in the practice waiting area. We do appreciate that there are times when you cannot attend your appointment but we do ask that you please cancel these to allow others to utilize your appointment. The Practice will be looking at ways to reduce the number of DNAs in the near future.
For the period June to December 2015 we had 802 appointments wasted with patients not attending. For the doctors alone this equates to nearly 26 complete sessions! Over the coming months we will be reviewing our DNA Policy and the forms of actions we must take, on an individual basis, to try and reduce this number.
There are increasing pressures upon clinical staff to reduced waiting times for appointments and to increase patient access to clinicians. Patients who do not provide notice of cancellation add to these pressures by reserving appointments that are then wasted.
The current Did Not Attend (DNA) Policy can be reviewed here
Missed appointments keep everyone waiting. Please keep it or cancel it. Don't forget it!!
Recent missed appointments for 2016
|Jan & Feb||March||April||May || June||July||August |
|Nurses & HCAs||62||21||21||17||15||25||17|
|Total||142||66|| 49|| 55||46||60|| 56|
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment. All patients registered with the Practice have an allocated GP to look after their care. Patients do not have to see this GP, they are welcome to see whichever GP they prefer. If you wish to know who your allocated GP is, please ask a member of staff.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
We have suitable facilities at both surgeries to accommodate patients and visitors who use a wheelchair. Both surgeries have parking and all facilities are accessible on the ground floor. Should you require help a member of staff will be pleased to assist you.
Feedback to the Practice
We always welcome constructive feedback from our patients as we continually strive to provide a better service for all. We would be most grateful if you would complete the questionnaire by clicking the link below.
Sign Up for our Newsletter
You can do this by clicking on the link below. You will then receive the latest Newsletter via email each quarter. You can access the latest Newsletter by clicking the link on the Patient Participation Group page or by clicking on the link below.
Newsletter January 2016
CQC Report Received
(Site updated 16/09/2016)